Cancellations & rescheduling

What happens if life gets in the way of our sessions?

We have ADHD so sometimes we forget appointments. We’ve put reminders about appointments in place to help with this, but sometimes life throws us a curveball. There are options for you to reschedule your session and, in the worst-case scenario, I will consider a partial refund on the coaching fee.

Rescheduling

In the event that you miss a session or have conflicting plans such as an unplanned work meeting, you can reschedule your session. You can only reschedule twice within your agreed number of sessions. I’d love to offer more but this would reduce my availability for others. Where possible, please reschedule your session at least 24 hours in advance.

Refunds

I ask for payment in advance for coaching, training and other sessions to help plan and pay the mortgage (no one needs a homeless coach). However, refunds of 50% of the cost of unused sessions are available in the following circumstances.

• Serious ill health which means rescheduling in the near future is not an option
• Bereavement of close family member, partner or friend

Contact me for questions related to refunds and returns